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EXTENDIA ASPractical digital marketing and business automation for EXTENDIA AS readers in Singapore
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Sales Conditions

Please read these terms before you place an order or use the services on https://extendiacompany.info (EXTENDIA AS). They form the agreement between us, the provider, and you, the customer.

1. Who we are

2. What these terms cover

Whether you are a consumer or a business, these terms govern the services we offer on this website. We make the contract electronically, as the Electronic Transactions Act 2010 allows. The e-mails for your order and its confirmation record what was agreed.

3. Our services and what they cost

You can see the content, the format and, where we state one, the price of each service on the website. If no price is shown, we will send you a personal offer. Prices appear in the currency shown on the website or in the offer. Your offer or invoice tells you whether Goods and Services Tax (GST) applies and whether it is included. If we notice an obviously wrong price on the website, we will tell you before we confirm your order. You then decide whether to proceed at the correct price.

4. How you place an order

  1. Tell us you would like to order a service via the contact form.
  2. You can fix any details before you send the form. After sending it, you can ask us for corrections by e-mail.
  3. We will e-mail you promptly to confirm that we have received your order or enquiry.
  4. The contract is made when you accept the offer we send you by e-mail.

5. Payment and delivery of services

For a service ordered through an offer, the offer sets out how and when you pay. We will deliver the service with reasonable care and skill, as the website or your accepted offer describes, and we will issue the matching invoice. If circumstances beyond our control stop us from providing the service, we will tell you without delay and agree a new date with you.

6. How to cancel

The Consumer Protection (Fair Trading) Act 2003 protects your rights as a consumer. Nothing in these terms takes them away.

  • You may cancel a service free of charge before it starts, by writing to [email protected].
  • If the service has already started, you may still cancel it. You then pay for the part we have already provided and for the costs we have actually incurred.
  • We will refund what you paid, less any part already provided and costs actually incurred, using the same method you paid with.

7. Raising a complaint or dispute

Send your complaint by e-mail to [email protected], or by post to our address. We will confirm that we have received it and reply in writing within a reasonable time.

If we cannot resolve your complaint together, and you are a consumer, you can approach the Consumers Association of Singapore (CASE, www.case.org.sg). CASE handles consumer complaints and offers mediation. You may also bring a claim before the Small Claims Tribunals or the courts of Singapore.

8. Governing law and other details

The laws of Singapore govern this contract. Any changes we make to these terms will not affect contracts already made. You can read how we handle your personal data in our Data Privacy page. Last updated: 10 November 2026